Complaints may be sent in to:
- Post: The RiverView, Riverside School, Renwick Road, Barking, IG11 0FU
- Email: zahra@thames-life.org.uk
- Telephone on 0208 367 2975
or other reasonable means where this is more convenient and practical for the complainant.
Before a complaint will be considered, complainants should provide their name, address, email and telephone number.
If the complaint is about an article it must include:
- The name and date of the publication
- Page reference of the specific article complained about and the URL to the web version of the article if applicable
- URL link to any visual or audio element of the complaint
- A written account of what is being complained about with clear reference made to (i) any specific words or phrases in the article that are relevant to the complaint; and (ii) any clauses of Editors’ Code of Practice that the complainant believes to have been breached
- The desired outcome or remedy sought by the complainant
If the complaint is about the conduct or behaviour of an employee or contributor to Enfield Dispatch it must include:
- The name(s) of the individual(s) being complained about (if known) or any other information which may identify the individual(s)
- A written account of what is being complained about with clear reference made to (i) the nature of the behaviour or conduct being complained about including any relevant times, dates, correspondence or other evidence to support the complaint; and (ii) any clauses of the Code that the complainant believes to have been breached
- The desired outcome or remedy sought by the complainant
Receipt of a complaint will be acknowledged within seven days, and a final decision letter issued within 21 days. The RiverView will also make reasonable efforts to contact a complainant by telephone, email, or in writing to ensure that sufficient information is provided to respond to the complaint.
The RiverView is currently looking into becoming members of the Independent Press Standards Organisation and will update this page accordingly.
